Terms & Conditions

SPACETECH ACADEMY LIMITED

Last Updated: 18 February 2025

The Terms and Conditions set out below and our Privacy Policy together constitute the legal agreement between you and Spacetech Academy Limited relating to the provision of training courses. When you make a booking with Spacetech Academy Limited you agree to our payment terms below – we do not accept any other payment terms.

1. Acceptance of bookings

1.1 Our website guides you through the booking process. All details can be reviewed before completing the booking, so please take the time to read and check the details at each stage.

1.2 All bookings are subject to availability, and we have the right to reject a booking. If we do not accept your booking, we will inform you by email as soon as possible.

1.3 Once a booking has been made for a course (either via our website, phone or email), you will receive an automatic email confirming that we have received the booking request. A further email will be sent containing an invoice, and the booking should only be deemed as accepted when this is received.

1.4 If you have not received a booking confirmation and invoice within 24 hours (Monday to Friday) of your booking, please email crew@wearespacetech.com or call 01235 627000.

2. Payment & invoices

2.1 Payment for public courses (classroom and online) is required before the course date. It is the delegates responsibility to ensure all payment terms are met.

2.2 At the time of booking you can select whether to pay by credit/debit card, bank transfer (BACS, CHAPS, faster payment).

2.3 For bookings placed by private individuals or customers outside the UK, payment is due at the time of booking – please note that we do not accept international bank fees.

2.5 We reserve the right to refuse entry to a presentation if the course fee is not paid before the date of the course.

3. Cancellations & transfers

3.1 If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This must be confirmed in writing.

3.2 Delegates can be transferred to another presentation of the same value or less, at no extra cost, if we are advised more than 14 days before the course date. Transfer requests made within 14 days of the course date are not accepted unless there are exceptional personal circumstances. Requests must be put in writing and a course director will assess the request and advise.

3.3 All cancellation requests must be made in writing by email to crew@wearespacetech.com prior to the course date.

3.4 Cancellation requests made within 14 days of a course date are not accepted and the full course fee remains payable.

3.5 Cancellation requests made more than 14 days before the course date are subject to a 30% cancellation fee which will be invoiced upon written confirmation of the cancellation. Alternatively, the full credit can be transferred to another course of the same value at no additional charge – note that the original payment will still be due by the original course date. Refunds will be issued using the same method of payment as the original transaction.

3.6 Any course credits due to cancellations, transfers or postponements must be used within 12 months of the original course date.

3.7 Once the course has commenced, you will not be eligible for a refund. In such cases a transfer request may be considered and must be put in writing to the course director who will assess the request and advise.

3.8 We reserve the right to cancel or reschedule a course after acceptance of a booking. Any such changes will be notified to the nominator as soon as possible and alternative options will be offered. Where a suitable alternative is not offered, we will reimburse any course fees paid in full. Our liability will be limited to the value of the course fees paid.

4. Classroom course terms

4.1 Joining instructions are generally provided at the time of booking. If they are not, they will be provided at least 7 days before the course date. If you have not received them at this point, please email crew@wearespacetech.com or call 01235 627000.

4.2 Venues for classroom courses will generally be confirmed at the time of booking, but on rare occasions the venue may change. Delegates will always be informed as soon as possible and updated joining instructions will be sent to delegates.

5. Online course terms

5.1 Our online courses use Microsoft Teams.

5.2 Delegates are sent login details approximately 7 days before the course date. This includes full joining instructions – how to access the training, a link to the training room and access to course documentation.

5.3 Spacetech Academy Limited are not responsible for any hardware or software issues which result in a delegate not being able to access the training room e.g. firewalls or IT security policies.

5.4 The price featured for online courses is the fee per person. Delegates are not permitted to share room links and if a delegate logs in without a booking, they will be removed from the room or invoiced for the place.

6. In-house course terms

6.1 In-house/private courses will be invoiced before the course start date. If there are additional attendees and further expenses these will be billed separately. Payment is due within 14 days of the invoice date.

6.2 If the client chooses to cancel an in-house course within 7 days of the course date – 40% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred.

6.3 If the client chooses to cancel an in-house course within 14 days of the course date – 20% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred.

6.4 If the client chooses to cancel an in-house course within 30 days of the course date – any non-refundable expenses or development costs already incurred will be due.

7. Course materials and information

7.1 Our course materials belong to Spacetech Academy Limited. Any course materials provided to delegates must not be copied or distributed to any other party without prior written permission.

7.2 We make every effort to ensure accuracy within our courses and printed materials. Spacetech Academy Limited and our course presenters cannot accept any responsibility for errors contained within these materials – this includes course documentation, slides and brochures.

7.3 Information and guidance provided both during and after a course is based on best available information at the time of communication and does not constitute professional advice. Spacetech Academy Limited do not take responsibility should you or your organization act, or refrain to act, on any information provided during or after our courses. We always recommend taking professional advice if you are uncertain.

8. Personal data

8.1 Spacetech Academy Limited monitors all website traffic to enable us to provide a functional website for our customers. We do not collect user details unless this is submitted by the user. We do not share that information with outside sources, and we ensure this is kept confidential.

8.2 Any personal data supplied by the customer will be processed by Spacetech Academy Limited in accordance with applicable data protection laws, including but not limited to:

• UK Data Protection Act 2025
• UK GDPR
• Relevant US State Privacy Laws
• Federal Data Protection Regulations

8.3 Data Processing and Storage

• Primary data storage within the UK
• Secondary storage in approved territories
• Compliance with cross-border data transfer requirements
• Implementation of appropriate technical and organizational measures

8.4 For full details on how we process your personal data, please refer to our Privacy Policy, which is freely available on our website.

9. Legal Compliance

9.1 These Terms and Conditions comply with:

• UK Consumer Rights Act
• UK Consumer Contracts Regulations
• US State and Federal Consumer Protection Laws
• Electronic Commerce Regulations
• Distance Selling Regulations

9.2 Automated Decision Making Where automated decision-making is used in our services:

• You have the right to human intervention
• You may express your point of view
• You may contest any automated decisions
• You may request an explanation of the logic involved

10. Jurisdiction and Governing Law

10.1 These Terms and Conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.

10.2 For US customers, additional state-specific consumer protection rights may apply.